The Tech Support Era

My foray into the technical work world was a four year tenure as technical support and system administration for the Fraser Valley Real Estate Board.  In this time I was responsible for helping transition to a new and more modern dial up system as technical support.  This involved a lot of user education, patience, and delving deep into the bowels of system configuration.  In this time I learned the art of troubleshooting and client communications.

Additionally, after I moved into the position of system administration I was responsible for the monthly creation of the Real Estate catalog.  This was a do-or-die situation, and had to be done right every week, rain or shine.  I also improved the efficiency of image processing and data collection for the Real Estate Board’s web based initiative as REALTORs were allowed to submit their own images and data.